MB-230 Questions & Answers

MB-230 Microsoft Dynamics 365 Customer Service Certification Preparation

Are you ready to take your customer service skills to the next level? If so, the Microsoft Dynamics 365 Customer Service Functional Consultant exam is the perfect way to prove your expertise in this field. As a Functional Consultant, you’ll be responsible for helping businesses deliver exceptional customer service experiences by leveraging the power of Dynamics 365.

But before you can start making an impact, you need to pass the certification exam. And that’s where the challenge begins. The MB-230 exam covers a wide range of topics, from managing cases and knowledge articles to creating dashboards and reports. It’s a rigorous test that requires a deep understanding of the Dynamics 365 platform and its capabilities.

But don’t worry, with the right preparation, you can pass the MB-230 exam and become a certified Microsoft Dynamics 365 Customer Service Functional Consultant. In this article, we’ll explore some tips and strategies to help you ace the exam and take your customer service career to the next level. So, let’s get started!

How is the MB-230 Structured?

Here is the latest exam information for the MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant exam:

Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant

Exam Code: MB-230

Exam Duration: 180 minutes

Number of Questions: 40-60 questions

Exam Fee: $165 USD

Languages: English, Japanese, Italian, Spanish, French, German, Portuguese (Brazil), Chinese (Simplified)

Exam Type: Proctored, timed exam

Exam Format: The exam consists of multiple-choice questions, scenario-based questions, and drag-and-drop questions.

Passing Score: 700/1000

MB-230 Exam Retake Policy: If you don’t pass the exam on the first attempt, you must wait 24 hours before retaking the exam. After the second attempt, you must wait at least 14 days before retaking the exam. If you need to retake the MB230 exam after the third attempt, you must wait at least 14 days before each additional attempt.

MB-230 Exam Skills Measured

• Manage Cases and Knowledge Management (25-30%)
• Manage entitlements and SLAs (5-10%)
• Implement scheduling (5-10%)
• Implement multi-session experiences for Customer Service (20-25%)
• Manage analytics and insights (10-15%)
• Implement Microsoft Power Platform (5-10%)
• Implement Connected Customer Service (5-10%)
• Implement routing (5-10%)

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