CertsGrade provides excellent quality products designed to develop better understanding of actual exams that candidates may face. We highly recommend that you try “demo” of every product that we provide “free of cost” so that you always remain sure of what you are buying.

In order to further increase buyer’s confidence we provide 100% Money Back Guarantee – in case you prepare with our products and do not pass the examination. We will refund your full payment, no questions will be asked.

However it should be noted that this “Guarantee” is to make sure that CertsGrade products do not contain any flaws in them, and we deliver what is promised. It is obvious that we cannot be held responsible for mistakes committed by the candidate e.g. no attempting the exam.. Hence in order to save ourselves from fraudulent refund claims and to serve our loyal customers perfectly we have created a policy in this regard and we would like to share it openly with all our customers and visitors because it is for your own best interest.

Payment Refund Procedure

Our “payment refund procedure” is quite simple and we will require following information from you:

  • Send us scanned copy of “enrolment slip” in certification exam i.e. we need to know that when you registered for the exam.
  • Send us Scanned copy of your Result/Score Report.
  • Order number of product purchased from us.
  • Name and Payment method

For refunds our email is: sales@CertsGrade.com

It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We’ll refund your money within 7 business days.


Payment Refund Policy

In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers we do want to make sure:

  • Candidate prepared for the examination and spent at least 7 days studying our materials.
  • Candidate didn’t skip the examination due to personal problems.
  • We are responsible for Candidate’s failure due to a faulty product delivered by us.
  • You have purchased product from us within last 90 days.
  • Guarantee does not apply to “non-proctored” exams i.e. exams available online without a proctor.
  • Our Guarantee Policy is not applicable to Avaya, CISSP, EMC, Oracle, PMI, Riverbed, SAP and SSCP exam.
  • Retired exam. (For customers who use our current product to attend the exam which is already retired.)
  • The refund option is not valid for Bundles and guarantee can thus not be claimed on Bundle purchases.
  • Outdated Exam Products. For customers who use our outdated Products to attend the Exam which is already updated by CertsGrade Team; we will not entertain any Claims.
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