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Total Questions Answers(PDF): 503
Last Updated Date: 17/04/2024
Exam Full Title or Name: ITIL – Foundation (v4)

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Preview of our Well-Prepared Demo Questions for the ITILFND Exam

1) Which ITIL guiding principle recommends using existing services, processes, and tools when improving services?

  1. Progress iteratively with feedback
  2. Keep it simple and practical
  3. Start where you are
  4. Focus on value

Answer: 3

2) Which practice has a purpose that includes ensuring that risks have been properly assessed?

  1. Service configuration management
  2. Problem management
  3. Service level management
  4. Change control

Answer: 4

3) When should a full risk assessment and authorization be carried out for a standard change?

  1. Each time the standard change is implemented
  2. When the procedure for the standard change is created
  3. At least once a year
  4. When an emergency change is requested

Answer: 2

4) Which statement about emergency changes is CORRECT?

  1. The testing of emergencies can be eliminated in order to implement the change quickly
  2. B. The assessment and authorization of emergency changes are expedited to ensure they can be implemented quickly
  3. C. Emergency changes should be authorized and implemented as service requests
  4. D. Emergency changes must be fully documented before authorization and implementation

Answer: 2

5) Which practice coordinates the classification, ownership, and communication of service requests and incidents?

  1. Supplier management
  2. Service desk
  3. Problem management
  4. Relationship management

Answer: 2

2 reviews for ITILFND

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