ITIL-4-Foundation Practice Exam
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Preview of our Well-Prepared Demo Questions for the ITIL-4-Foundation Exam
1) Which ITIL guiding principle recommends using existing services, processes, and tools when improving services?
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Focus on value
2) Which practice has a purpose that includes ensuring that risks have been properly assessed?
- Service configuration management
- Problem management
- Service level management
- Change control
3) When should a full risk assessment and authorization be carried out for a standard change?
- Each time the standard change is implemented
- When the procedure for the standard change is created
- At least once a year
- When an emergency change is requested
4) Which statement about emergency changes is CORRECT?
- The testing of emergencies can be eliminated in order to implement the change quickly
- The assessment and authorization of emergency changes are expedited to ensure they can be implemented quickly
- Emergency changes should be authorized and implemented as service requests
- Emergency changes must be fully documented before authorization and implementation
5) Which practice coordinates the classification, ownership, and communication of service requests and incidents?
- Supplier management
- Service desk
- Problem management
- Relationship management
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