Total Questions: 294
Last Updated: 02/08/2023
Exam Name: Certification Preparation For Community Cloud Consultants

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CRT-271 Community Cloud Consultants Exam Guide

Community Cloud is a Salesforce product that helps businesses collaborate with their customers, partners, and employees. A Community Cloud Consultant is responsible for implementing and configuring the Community Cloud solutions to address the business requirements of their clients. Salesforce offers the CRT-271 certification exam for professionals looking to validate their Community Cloud knowledge and skills. In this article, we will discuss the exam details and provide tips on how to prepare for the CRT-271 exam.

CRT-271  Exam Details

The CRT-271 exam is intended for professionals who have experience in implementing Community Cloud solutions. The exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. The passing score for the exam is 68%, and the exam fee is $200. The exam is divided into four sections, and each section tests the candidate’s knowledge in specific areas of Community Cloud. Note that this information is taken from the previous exam versions however, the information might be updated by Salesforce in current exam versions. The sections are:

  • Community Setup: This section covers topics such as community management, community templates, and community branding.
  • Community Builder: This section covers topics such as page layouts, templates, and components.
  • Community Management: This section covers topics such as user management, access, and analytics.
  • Community Collaboration: This section covers topics such as Chatter, groups, and content management.

CRT-271 Exam Preparation Tips

Preparing for the CRT-271 exam requires a comprehensive study plan that covers all the exam topics. Here are some tips to help you prepare for the exam:

  • Review the Exam Guide: The Salesforce official exam guide provides detailed information about the exam topics, including the weightage of each section. Reviewing the exam guide will help you understand the exam structure and focus your study efforts accordingly.
  • Take a Prep Course: Certsgrade offers a Community Cloud course. This course covers all the exam topics and include hands-on exercises to help you practice your skills.
  • Use Study Materials: There are several study materials provided by Certs grade for the CRT 271 exam, such as books, study guides, pdf dumps and practice exams. These materials can help you reinforce your knowledge and identify areas that require further study.
  • Practice with a Sandbox: Salesforce provides a free Community Cloud sandbox for practicing and testing Community Cloud configurations. Using a sandbox can help you gain hands-on experience and prepare for the exam.
  • Join a Study Group: Joining a study group can help you learn from others and get support from peers who are also preparing for the exam. You can find study groups on social media platforms or Salesforce community groups.

Course Content for the CRT-271 Certification

This course is designed to prepare you for the CRT-271 Certification Exam for Community Cloud Consultants. The course covers all the topics and concepts necessary to pass theCRT271 exam successfully. However, remember that Salesforce keeps updating it’s exam formats and topics respectively so it is advised to visit the official Salesforce site for latest exam update regarding format and syllabus as well.

CRT-271 Course Outline

Module 1: Introduction to Community Cloud

  • Overview of Community Cloud and its features
  • Different types of Communities and their use cases
  • Best practices for designing and implementing Community Cloud solutions

Module 2: Community Cloud Design and Configuration

  • Understanding Community Cloud design considerations
  • Setting up Communities, Users, and Security
  • Configuring Community templates and branding
  • Configuring Chatter and other community features
  • Using Salesforce Knowledge in Community Cloud

Module 3: Community Cloud Integration

  • Integrating Community Cloud with other Salesforce products
  • Integrating Community Cloud with third-party systems
  • Implementing Single Sign-On (SSO) for Communities

Module 4: Community Cloud Monitoring and Troubleshooting

  • Monitoring Community Cloud usage and performance
  • Troubleshooting common issues in Community Cloud
  • Using Salesforce Communities analytics to gain insights
  • Best practices for Community Cloud maintenance and optimization

Community Cloud Related Certifications


The CRT-271 certification exam is an excellent way for Community Cloud professionals to validate their knowledge and skills. To prepare for the exam, candidates should review the exam guide, take a Trailhead course, use study materials, practice with a sandbox, and join a study group. With the right preparation and study plan, candidates can pass the exam and become certified Community Cloud Consultants. In conclusion, this IT course provides a comprehensive overview of the latest technologies and industry best practices. We hope you found it useful. Keep learning and growing!


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