7392X Practice Exam
7392X Avaya Aura CC Elite Certification Guide
The 7392x Avaya Aura Call Center Elite Implementation Exam is an industry-recognized certification exam designed to assess your knowledge and skills in implementing Avaya Aura Call Center Elite solutions. This exam is intended for professionals who have experience working with Avaya Aura Call Center Elite and are seeking to validate their skills in this area. In this article, we will discuss the exam content, format, and tips to help you prepare and pass the exam.
7392X Exam Details
The 7392x exam consists of 63 multiple-choice questions, and you have 90 minutes to complete the exam. The passing score for the exam is 66%, which means you need to answer at least 42 questions correctly to pass. This ACIS exam is available in English and Japanese languages. The 7392x exam covers a range of topics related to Avaya Aura Call Center Elite implementation. These topics include:
- Avaya Aura Call Center Elite architecture and deployment models
- Call center design and implementation considerations
- Avaya Aura Call Center Elite features and capabilities
- Call routing and vectoring
- Reporting and analytics
- Avaya Aura Call Center Elite administration and maintenance
- Troubleshooting and issue resolution
Tips to Prepare and Pass the 7392x Exam
The first step in preparing for the exam is to review the exam objectives. The exam objectives provide a detailed outline of the topics that will be covered in the exam. Use this outline to guide your study and ensure that you cover all the necessary topics. Certsgrade offers various study materials to help you prepare for the exam, including books, online courses, and practice exams.
Having hands-on experience working with Avaya Aura Call Center Elite is essential to passing the exam. Try to gain as much practical experience as possible in configuring, managing, and troubleshooting Avaya Aura Call Center Elite. Time management is crucial when taking the exam. Make sure you manage your time effectively and do not spend too much time on any one question.
Read each question carefully and make sure you understand what is being asked. Pay attention to keywords such as “not,” “except,” and “always” as they can change the meaning of the question. If you are unsure of the answer, try to eliminate the incorrect answers. This can help you narrow down your choices and increase your chances of selecting the correct answer. Practice exams are a great way to prepare for the exam. They can help you identify areas where you need to improve and give you an idea of what to expect on the exam.
Course Content for 7392x Avaya Aura Call Center Elite Implementation Exam
The course outline for 7392X exam is mentioned below:
Module 1: Introduction to Avaya Aura Call Center Elite
- Overview of Avaya Aura Call Center Elite
- Features and capabilities of the Avaya Aura Call Center Elite
- Call Center Elite components and architecture
- Avaya Aura Call Center Elite deployment models
Module 2: Planning and Designing Call Center Elite Solution
- Identifying business requirements and customer needs
- Designing a Call Center Elite solution based on requirements
- Call Center Elite call flow and routing strategies
- Integration with other Avaya products and third-party applications
Module 3: Installing and Configuring Call Center Elite
- Installing Call Center Elite software and hardware components
- Configuring Call Center Elite components and features
- Administering Call Center Elite
- Troubleshooting and resolving issues
Module 4: Call Center Elite Integration
- Integrating Call Center Elite with other Avaya products, including Communication Manager,
- Session Manager, and Application Enablement Services
- Integrating Call Center Elite with third-party applications, including CRM and workforce management tools
- Configuring Call Center Elite for multichannel interactions, including voice, email, chat, and social media
Module 5: Advanced Call Center Elite Features and Functionality
- Implementing advanced call center features, including self-service, speech recognition, and intelligent routing
- Configuring and managing outbound dialing campaigns
- Implementing quality monitoring and reporting
- Configuring Call Center Elite for disaster recovery and high availability
Module 6: Call Center Elite Maintenance and Upgrades
- Maintaining and managing Call Center Elite components
- Upgrading Call Center Elite software and hardware
- Best practices for managing Call Center Elite
ACIS Related Certifications
- Avaya Oceanalytics insights Integration and Support
- Avaya Aura ContactCenter Implementation Exam
- Oceana Solution Integration Exam
- Avaya Converged Platform Support Exam
- Avaya Oceanaâ„¢ Solution Support Exam
The 7392x Avaya Aura Call Center Elite Implementation Exam is a challenging but rewarding certification exam for professionals seeking to validate their skills in implementing Avaya Aura Call Center Elite solutions. By following the tips outlined in this article and dedicating time to studying and practicing, you can increase your chances of passing the exam and advancing your career in this field. In conclusion, this IT course provides a comprehensive overview of the latest technologies and industry best practices. We hope you found it useful. Keep learning and growing!
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