MS-220 Questions & Answers


Vendor Name : Microsoft
Exam Name : Troubleshooting Microsoft Exchange Online
Total Questions : 105

Thanks to this site, I was able to pass my exam on the first attempt. Couldn't be happier.

3 months ago
Paisley Hernandez
Paisley Hernandez

The study materials are well-designed and easy to understand.

4 months ago
Chloe Baker
Chloe Baker

MS-220 certification becomes attainable with CertGrade's study guides. The clear explanations and practical examples enhance the learning experience.

11 months ago

MS-220 Practice Exam

MS-220 Troubleshooting Microsoft Exchange Online Exam Guide

Microsoft Exchange Online is a popular cloud-based email and collaboration platform that allows organizations to communicate, share files, and manage resources in a secure and efficient manner. However, despite its popularity, Exchange Online can encounter issues that can affect the overall productivity of an organization. The MS-220 Troubleshooting Microsoft Exchange Online exam is designed to test an individual’s ability to identify and resolve issues related to Exchange Online. In this article, we will mention different exam areas below that can help in acing the MS-220 exam.

  • Troubleshoot mail flow issues (20 – 25%)
  • Troubleshoot compliance and retention issues (25 – 30%)
  • Troubleshoot mail client issues (20 – 25%)
  • Troubleshoot exchange online configuration issues (15 – 20%)
  • Troubleshoot hybrid and migration issues (10 – 15%)

Course Content for MS-220 Troubleshooting Microsoft Exchange Online Exam

The MS-220 Troubleshooting Microsoft 365 Exam course is designed to equip IT professionals with the knowledge and skills required to troubleshoot Microsoft Exchange Online issues. This course will focus on troubleshooting and problem-solving techniques for various scenarios such as email delivery, mailbox access, and client connectivity issues. Additionally, students will learn how to use diagnostic tools and log files to identify and troubleshoot issues.


Course Objectives

On completing this course students will be able to:

  • Understand the architecture and components of Microsoft Exchange Online
  • Troubleshoot common email delivery issues
  • Troubleshoot mailbox access issues
  • Troubleshoot client connectivity issues
  • Use diagnostic tools and log files to identify and troubleshoot issues
  • Implement best practices for troubleshooting Microsoft Exchange Online issues


Course Outline

Module 1: Introduction to Microsoft Exchange Online Troubleshooting

  • Overview of Microsoft Exchange Online Architecture
  • Common Exchange Online Troubleshooting Scenarios
  • Troubleshooting Methodologies and Best Practices

Module 2: Troubleshooting Email Delivery Issues

  • Troubleshooting Email Flow in Exchange Online
  • Diagnosing SMTP Connectivity Issues
  • Identifying and Resolving Transport Rule Issues
  • Troubleshooting Outbound Spam Issues

Module 3: Troubleshooting Mailbox Access Issues

  • Understanding Mailbox Access in Exchange Online
  • Troubleshooting Outlook Connectivity Issues
  • Troubleshooting Mobile Device Connectivity Issues
  • Troubleshooting Exchange Online PowerShell Connection Issues

Module 4: Troubleshooting Client Connectivity Issues

  • Overview of Exchange Online Client Connectivity
  • Diagnosing Outlook Web App Issues
  • Diagnosing Outlook for Windows and Mac Issues
  • Diagnosing Mobile Device Connectivity Issues

Module 5: Using Diagnostic Tools and Log Files to Troubleshoot Issues

  • Overview of Diagnostic Tools for Exchange Online
  • Using Remote Connectivity Analyzer to Troubleshoot Connectivity Issues
  • Using Message Traces to Diagnose Email Delivery Issues
  • Understanding and Analyzing Exchange Online Log Files

Module 6: Best Practices for Troubleshooting Microsoft Exchange Online Issues

  • Implementing a Troubleshooting Process
  • Creating Effective Troubleshooting Documentation
  • Implementing Monitoring and Alerting Tools
  • Engaging Microsoft Support for Advanced Troubleshooting



Before enrolling in this course, students should have experience administering and managing Microsoft Exchange Online. Additionally, students should have a good understanding of DNS, SMTP, and Active Directory.


Target Audience

This course is designed for IT professionals who are responsible for managing and troubleshooting Microsoft Exchange Online. This includes administrators, engineers, and support technicians who work in a Microsoft Exchange Online environment.


Certsgrade offers valuable study resources for the preparation of MS-220 exam. At students can access practice tests, PDFs, exam dumps, most recent exam questions & answers, and mock exams to help students get the real picture of real and final MS220 exam format. To ace the MS-220 exam, candidates should be familiar with the different types of Exchange Online issues, diagnostic tools and resources, and best practices for preventing future issues.

By understanding and mastering these concepts, candidates can demonstrate their expertise in Exchange Online troubleshooting and enhance their career prospects. In conclusion, this IT course provides a comprehensive overview of the latest technologies and industry best practices. We hope you found it useful. Keep learning and growing!


Connect with us on:






Shopping Cart