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Total Questions Answers(PDF): 163
Last Updated Date: 21/04/2024
Exam Full Title or Name: Salesforce - Implementing Field Service Lightning

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FSL-201 Salesforce – Implementing Field Service Lightning Exam: Your Path to Success

Are you ready to take your Salesforce skills to the next level with the FSL-201 exam? Look no further than Certsgrade, your trusted partner for comprehensive exam preparation. In this article, we’ll explore why Certsgrade is the best choice for your FSL-201 exam journey and provide valuable recommendations on how to make the most of the platform. At Certsgrade, we invite you to embark on this exciting learning experience with us.

FSL-201 Exam Information

Before we delve into the reasons why Certsgrade is the ideal platform for FSL 201 exam preparation, let’s gain a better understanding of the exam itself. The FSL201 test is designed to validate your knowledge and skills in implementing Field Service Lightning Program solutions within the Salesforce ecosystem. The FSL-201 exam aims to assess your expertise in following areas:

Course Orientation

  • Course Introduction
  • Certification Overview
  • Field Service Definitions and Video

AW Computing Overview

  • Explain the Business Reason Why AW Computing Has Purchased FSL
  • Describe the Framework for a Field Service Project Team
  • Reference Your Action Items for the Course

FSL Overview

  • Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  • Describe What Connected Field Service Looks Like
  • Complete Prerequisite Exercises
  • Explain the Main Components, Capabilities, and Data Model of FSL

FSL Initial Configuration

  • Identify the Features Within the Field Service Settings Tab
  • Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  • Describe Geocoding and Data Integration Rules Within Field Service
  • Complete Prerequisite Exercises

Plan for FSL

  • Ask the Essential Questions Before Setting up Field Service

FSL Main Elements

  • Set up All Field Service Main Elements
  • Define Operating Hours
  • Explain Service Territories
  • Recognize the Importance of Required Skills
  • Discuss How Work Orders Behave and Interact with Other Objects
  • Explain the Service Resources Data Flow
  • Describe the Field Service Location and Product Data Flow

FSL Scheduling and Policies

  • Complete All Exercises Related to Field Service Scheduling and Policies
  • Identify Work Rules and Service Objectives
  • Identify Scheduling Policies Included in Field Service
  • Define the Difference Between the Service Appointment and Work Order

FSL Contractors

  • Complete All Exercises Related to Contractors
  • Explain Capacity with Contractors and How to Give Contractors First Preference
  • Describe the Service Appointment Lifecycle and Related Status Transitions

Dispatcher Console

  • Complete All Exercises Related to the Dispatcher Console
  • Explore the Capabilities of the Dispatcher Console
  • Book and Manage Service Appointments
  • Track and Monitor Service Resources
  • Describe the Schedule Optimization Model

Mobile Field Technicians

  • Explain the Business Flow of a Case to Work Order to Service Appointment
  • Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  • Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  • Complete Reporting and Mobile Exercises

Review and Resources

  • Test Your Knowledge with Field Service Review Questions
  • Access Field Service Resources

To get the information about the structure and format of the FSL-201 certification test, visit the official Salesforce website here: https://trailheadacademy.salesforce.com/classes/fsl201-implement-salesforce-field-service

Why Choose Certsgrade for FSL-201 Exam Preparation?

Here are a few reasons why you should choose Certsgrade for Salesforce certification preparation:

  • Comprehensive Study Materials: At Certsgrade, we offer a wealth of study materials tailored specifically for the FSL-201 exam. Our well-structured course content covers all the key topics and concepts you need to master, ensuring a comprehensive understanding of FSL implementation.
  • Experienced and Certified Instructors: Our team of instructors consists of experienced professionals who are Salesforce certified. They possess in-depth knowledge of FSL and are dedicated to guiding you throughout your exam preparation journey. With their expertise, you’ll gain valuable insights and tips to excel in the FSL-201 exam.
  • Interactive Learning Environment: Learning should be engaging and interactive. That’s why Certsgrade provides an interactive learning environment where you can actively participate in discussions, ask questions, and collaborate with fellow learners. This fosters a dynamic learning experience that enhances your understanding and retention of the course material.
  • Practice Exams and Mock Tests: To boost your confidence and assess your readiness for the FSL-201 exam, Certsgrade offers a range of practice exams and mock tests. These simulated assessments closely resemble the actual exam and allow you to identify areas of improvement. By practicing under exam-like conditions, you’ll be better prepared to tackle the real exam with ease.
  • Money-Back Guarantee: We are confident in the quality of our training programs and the effectiveness of our exam preparation materials. As a testament to our commitment, Certsgrade provides a money-back guarantee. If, for any reason, you are not satisfied with our products, we offer a hassle-free refund policy.

Field Service Lightning Program Related Certifications

Congratulations on taking the first step toward achieving your Salesforce FSL certification! By choosing Certsgrade as your exam preparation platform, you’re investing in a comprehensive learning experience with top-notch study materials, expert instructors, interactive learning environments, and valuable practice resources. Remember to follow our recommendations to make the most of your preparation journey. Act now and embark on your path to success with Certsgrade.com.

Frequently Asked Questions (FAQs)

Can I access the study materials on Certsgrade from any device?

Yes, Certsgrade provides a user-friendly platform accessible from various devices, including computers, tablets, and smartphones. You can conveniently access the study materials anytime, anywhere.


Are the practice exams on Certsgrade similar to the actual exam?

Yes, Certsgrade’s practice exams are designed to closely resemble the actual FSL-201 exam in terms of question format, difficulty level, and content coverage. Practicing with these exams will give you a realistic preview of the actual exam environment.


How can I contact Certsgrade’s customer support for assistance?

Certsgrade’s customer support can be reached through various channels, including email, live chat, and phone. Visit our website and navigate to the “Contact Us” page for detailed contact information.


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3 reviews for FSL-201

  1. Xavier King

    Successfully completing this exam not only validated my proficiency in designing and implementing solutions but also solidified my standing as a trusted advisor in the dynamic field of enterprise architecture.

  2. Curtis Cox

    Thanks to certsgrade.com, I managed to excel in my certification exam, all thanks to their precise and accurate practice tests.

  3. Logan Baker

    FSL-201 exam success with CertGrade. The study guides were comprehensive, and the practice questions were a great aid for exam preparation.

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