Total Questions: 198
Last Updated: 02/08/2023
Exam Name: Administer and Maintain Service Cloud Exam

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Prepare for Success with Certsgrade: Your First Choice for ADX261 Exam Preparation

Are you ready to take your career in customer service to new heights? Look no further than the ADX261: Administer and Maintain Service Cloud Exam. This certification is designed to validate your expertise in Salesforce Certified Service Cloud Consultant administration and maintenance, opening doors to exciting opportunities in the industry. Let’s delve into the details of the ADX261 exam and explore why Certsgrade should be your first choice for exam preparation.

ADX261 Exam Details

The ADX261 exam is a comprehensive assessment that evaluates your knowledge and skills in administering and maintaining Salesforce Service Cloud. It consists of multiple-choice questions, with a total duration of 90 minutes.

ADX261 Exam Content and Weightage

To help you better understand the scope of the exam, let’s take a closer look at its content and weightage:

Case Escalations and Entitlements

  • Create processes to streamline a support team’s workflow and case management.
  • Customize fields, page layouts, and record types for different kinds of support cases.
  • Define picklist values for each new record type.
  • Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time.
  • Create and manage entitlements to customize the level of support for each customer.

Salesforce Knowledge

  • Enable Lightning Knowledge and assign appropriate user licenses.
  • Customize page layouts and record types to support knowledge article management.
  • Customize access to, permissions for, and visibility of knowledge tools and processes.
  • Create and manage articles to ensure quality of information.
  • Manage and close cases more efficiently using knowledge articles.

Lightning Service Console

  • Create your own Service Console app.
  • Customize the Lightning Console pages.
  • Add Utilities to your console.
  • Enable and utilize Chat (formerly Live Agent).
  • Optimize the use of Omni-Channel.

Salesforce Self-Service Communities

  • Enable communities in your Salesforce org.
  • Create a permission set for effective administration of communities.
  • Customize the look and layout of the community.
  • Add the Reputation component to the community.


Each topic carries a different weightage, reflecting its significance in Service Cloud administration and maintenance. Understanding the content distribution enables you to focus your efforts effectively during your exam preparation.

Why Certsgrade Should Be Your First Choice ADX261 Exam Preparation

Here is what Certsgrade offers to it’s subscribers to help them prepare for the ADX261 exam:

  • Comprehensive Study Material:
    At Certsgrade, we understand the importance of having access to reliable and up-to-date study materials. Our team of experts has meticulously curated a comprehensive collection of resources, including study guides, practice exams, and interactive learning modules, tailored specifically for the ADX261 exam. You can trust that our materials cover all the necessary topics, enabling you to prepare thoroughly and confidently.
  • Real Exam Experience:
    Prepare yourself for the actual exam conditions by taking our practice exams, which are designed to simulate the ADX261 exam environment. Our practice tests closely mimic the format, difficulty level, and time constraints, giving you the opportunity to familiarize yourself with the types of questions you’ll encounter. This realistic experience will boost your confidence and help you perform at your best on exam day.
  • Expert Guidance and Support:
    At Certsgrade, we prioritize your success. Our team of experienced instructors and support staff is always ready to assist you throughout your exam preparation journey. Whether you need clarification on a complex topic or guidance on study strategies, our experts are just a click away. We are dedicated to providing you with the support you need to excel in the ADX261 exam.
  • Up-to-Date Material:
    Salesforce is constantly evolving, and so are the certification exams. At Certsgrade, we ensure that our study materials are regularly updated to align with the latest exam objectives and industry best practices. With us, you can be confident that you’re studying the most relevant and accurate information, keeping you ahead of the curve and maximizing your chances of success.

Certified Service Cloud Consultant Related Certification Exams


To make the most of your ADX261 exam preparation, we strongly recommend using Certsgrade as your go-to resource. Start by exploring our extensive study materials, including the study guides, practice exams, and interactive learning modules. Take advantage of the real exam experience provided by our practice tests to familiarize yourself with the exam format and gain confidence.

Remember to engage with our expert instructors and support staff whenever you need guidance or clarification. They are here to support you on your journey to success. With by your side, you can approach the ADX261 exam with confidence, knowing that you have prepared thoroughly and have the necessary knowledge and skills to excel.

Don’t wait any longer. Take the first step towards achieving your career goals and sign up with Certsgrade today. Prepare with confidence, pass with flying colors, and unlock a world of opportunities in Salesforce Service Cloud administration.


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